Dolly Casino Privacy Policy
- Information We May Collect
- How Personal Information Is Used
- Cookies and Related Tools
- When Information Is Shared
- Keeping Data Secure
- How Long We Keep Information
- Your Privacy Choices and Rights
- External Providers and Websites
- Processing Across Borders
- Changes to This Policy
- Contact and Privacy Enquiries
This Privacy Policy explains how Dolly Casino collects, uses, stores and protects personal information when you visit our website, create an account, use casino services or contact us. It is intended for players in Australia and should be read together with any applicable website terms, promotional conditions and responsible gambling information.
Dolly Casino aims to handle personal information fairly, transparently and responsibly. The information we process depends on how you interact with the website, the services you use and the choices you make. By continuing to use Dolly Casino, you acknowledge the practices described below.
Information We May Collect
We collect information that is reasonably necessary to provide our services, maintain account security, process transactions and meet operational requirements. Some information is supplied directly by you, while other details are generated through your use of the website.
- Identity details, such as your name, date of birth and information used to confirm that you meet the minimum age requirement of 18.
- Contact information, including your email address and other details used to communicate with you.
- Account information, such as login credentials, preferences, account history and responsible gambling settings.
- Payment and transaction information, including deposits, withdrawals, payment method details and related records. Payment providers may process certain financial details directly.
- Verification information, which may include documents or information needed to confirm identity, account ownership or the legitimacy of activity.
- Technical information, including IP address, browser type, device characteristics, operating system, approximate location and website activity.
- Communications and support records, including messages, requests, feedback and details of issues reported to us.
You should provide accurate and current information where requested. If you submit information about another person, you should have the authority to do so and should ensure that they understand how their information may be used.
How Personal Information Is Used
Dolly Casino uses personal information for clear business and service-related purposes. The particular use will depend on the circumstances in which the information was collected.
- To create, administer and maintain your player account.
- To confirm your age, identity and eligibility to use the services.
- To process deposits, withdrawals, bonuses and other account transactions.
- To provide customer support and respond to enquiries.
- To personalise website content, account features and communications where appropriate.
- To send service messages, security notices and other essential account information.
- To send marketing communications where permitted and where you have not opted out.
- To detect, investigate and prevent fraud, money laundering, collusion, abuse and other unlawful or prohibited activity.
- To monitor website performance, analyse usage and improve products, navigation and security.
- To comply with legal obligations, enforce our terms and protect the rights, property and safety of Dolly Casino, its users and other parties.
Where practical, marketing messages will include a way to stop receiving future promotional communications. You can also contact us about your communication preferences.
Cookies and Related Tools
Dolly Casino may use cookies, pixels, local storage and similar technologies. These tools are small files or identifiers placed on your device, or accessed through your browser, to help the website operate and remember selected information.
- Essential technologies support login functions, account security, navigation and core website features.
- Preference technologies remember settings such as language, display choices or session preferences.
- Analytics technologies help us understand general traffic patterns, page performance and how users interact with the website.
- Marketing technologies may help measure campaigns or present more relevant advertising, subject to applicable choices and permissions.
Your browser may allow you to block or delete cookies. Disabling essential cookies can affect sign-in, account functions or the availability of certain services. Information collected through these technologies may be combined with account or technical information for the purposes described in this Policy.
When Information Is Shared
Dolly Casino does not treat personal information as public information. We may disclose relevant details to carefully selected parties where this is needed to operate the website, provide a requested service, protect users or meet a lawful requirement.
- Payment processors, banks and financial service providers involved in transactions.
- Identity verification, fraud prevention and security service providers.
- Technology, hosting, analytics, customer support and other operational suppliers.
- Professional advisers, auditors and insurers where their involvement is appropriate.
- Authorities, regulators, courts or law enforcement bodies where disclosure is required or reasonably necessary.
- Business partners or transaction participants where a corporate restructuring, acquisition or similar event affects the services.
Service providers are expected to process information only for authorised purposes and to apply suitable confidentiality and security measures. We do not authorise third parties to use your information for unrelated purposes without an appropriate basis.
Keeping Data Secure
We use reasonable administrative, technical and organisational safeguards designed to reduce the risk of unauthorised access, alteration, disclosure, loss or misuse. Measures may include access controls, account protections, secure transmission, monitoring and staff procedures.
No website, payment method or electronic transmission can be guaranteed to be completely secure. You are responsible for keeping your password and other account credentials confidential, using a secure device and notifying Dolly Casino promptly if you suspect unauthorised access. We may restrict or suspend access where necessary to protect an account or the wider service.
How Long We Keep Information
Personal information is retained for as long as it is reasonably needed for the purposes described in this Policy. The period may vary according to the type of information, the nature of our relationship with you, account activity, security needs and any applicable legal or dispute-related requirements.
When information is no longer required, we may delete it, anonymise it or securely isolate it. Some records may remain for a longer period where they are needed to establish, exercise or defend legal rights, investigate suspicious activity, resolve complaints, maintain financial records or meet other legitimate obligations.
Your Privacy Choices and Rights
Depending on the circumstances and applicable law, you may have rights concerning the personal information Dolly Casino holds about you. These may include asking for access to information, requesting correction of inaccurate details, or raising a concern about how information has been handled.
- You may ask us to explain how relevant information is being used.
- You may request correction where account information is incomplete, inaccurate or outdated.
- You may ask about deletion or restriction of information where retention is no longer necessary or another valid basis applies.
- You may object to certain uses, including some direct marketing activities.
- You may withdraw consent where processing depends on consent, although this will not affect processing already carried out lawfully.
- You may manage promotional preferences by using the available unsubscribe option or contacting Dolly Casino.
Requests may require verification to protect your account and other individuals. Certain information may need to be retained or a request may be limited where this is permitted or required by applicable rules. We aim to respond within a reasonable period and may ask for clarification if necessary.
External Providers and Websites
The Dolly Casino website may use third-party platforms, payment services, verification tools, analytics products, advertising technologies or links to external websites. These providers may collect or process information under their own privacy notices and terms.
A link or integrated feature does not mean that Dolly Casino controls the third party or guarantees its practices. Before submitting information through an external service, you should review the relevant provider's privacy information. We encourage you to use reputable devices, secure connections and strong account credentials when accessing third-party services.
Processing Across Borders
Some suppliers or service infrastructure used by Dolly Casino may be located outside Australia. As a result, personal information may be accessed, stored or processed in another country, subject to appropriate safeguards and the requirements that apply to the relevant arrangement.
International processing may be necessary for hosting, payment administration, identity verification, customer support, security monitoring or technical operations. Where information is transferred, we seek to use arrangements designed to protect it and limit access to authorised purposes. The privacy protections available in another country may differ from those in Australia.
Changes to This Policy
Dolly Casino may update this Privacy Policy when our services, technology, business processes or legal obligations change. The latest version will be made available on the website and will show the relevant effective date where appropriate.
Material changes may be highlighted through the website or another suitable account communication method. You should review this page periodically. Continued use of Dolly Casino after an updated Policy is published may indicate that you have read and understood the revised practices, subject to any rights that cannot be excluded.
Contact and Privacy Enquiries
If you have a question about this Privacy Policy, want to exercise a privacy right or believe that your information has not been handled appropriately, please contact Dolly Casino at [email protected]. Include enough information for us to understand your request, but do not send passwords or unnecessary sensitive documents in an ordinary message.
We may ask you to verify your identity before discussing account information or completing a request. If an issue cannot be resolved through direct contact, you may consider seeking independent privacy guidance or using any complaint pathway available under applicable Australian privacy arrangements.
Last updated: